Questions, answered.
The things merchants ask most before installing the app. Can't find your answer? Email support@moonsalt.app.
What does the app actually do?
Mainly the bulk AI photo studio: it generates and restyles on-model and in-scene product photos in bulk from a single image. It also includes a video studio that animates stills into short clips, and an optional virtual try-on widget so shoppers can preview apparel on themselves.
Do I need a developer or a photoshoot?
Neither. Try-on installs as a no-code theme block, and the studio generates imagery from your existing product photos — no models, no studio, no waiting.
How do credits work?
Every generation uses credits. Each plan includes a monthly allotment (Starter has 120), and overage is pay-as-you-go at $0.20 / credit up to a cap you set. See pricing for the details.
What happens to my customers' photos?
A shopper's uploaded photo is stored securely and sent to an AI provider only to generate the try-on they asked for. Photos are not used to train AI models. Full detail is in our Privacy Policy.
Which products work best?
The app is built for apparel, accessories and footwear. The photo and video studio also work well for broader product, decor and lifestyle imagery.
Will this really reduce returns?
Letting customers see a product on themselves before buying sets expectations and cuts size/fit surprises — a major driver of returns. Results vary by store and category.
Can I use my own AI key?
Yes — you can bring your own Gemini API key, which makes video generations cost just 1 credit.
What happens if I uninstall?
Uninstalling removes the app and the storefront widget. We delete your shop's data in line with Shopify's shop/redact process described in our Privacy Policy.